What families ask us

No. We are a private, independent company. We are not a government agency, an insurance company or a medical center. We guide families and connect them with providers and centers in the area.

Not necessarily all of them. Our role is to guide, coordinate and connect the person with the provider or center that fits their needs and their coverage.

The guidance is at no cost to you. You can write to us, talk, and get an explanation of what options exist without paying anything.

Our main language of service is Spanish. This site is also available in English and we can handle inquiries in English. If you need service in another language, write to us and we will tell you whether we can help.

No. At a day center the person attends during the day and comes home to sleep. They do not move out and they do not leave their home. A nursing home or residence is a place where the person lives permanently.

Home Health means clinical services at home, such as nursing and therapies, and it requires a physician order. Home Care focuses on personal assistance and daily activities, such as company, meal preparation, or help with bathing and dressing.

No. Non emergency medical transportation takes the person to appointments and health services on a scheduled basis, in vehicles that may be adapted for limited mobility or wheelchair use. For an emergency you have to call 911.

We mainly guide people aged 55 and over and their families. Each service also has its own requirements, which depend on the program and the provider. If you have questions, write to us and we will look into it.

We make a preliminary assessment and explain what is usually required in each case. Eligibility and final coverage are always determined by the plan, the program or the authorized provider, not by us.

We tell you right away, in the same conversation. And when possible, we point you to where else you can ask. We would rather do that than leave you waiting for an answer that is not coming.

It depends on the service. Some programs depend on the coverage the person has and others work differently. In the first conversation we ask what coverage they have so we can guide you better.

We work in those two counties. If you live outside them, write to us anyway: if we cannot help you we will say so right away and, when possible, point you to where to ask.

We use it to contact you, understand your situation and, with your permission, send your case to the right provider. We do not sell it. You can review the full detail in our privacy policy and ask us to delete it whenever you want.

No. We will never ask you for immigration information or your social security number. If someone claims to represent us and asks for it, do not give them anything and let us know.

No. The first conversation is to understand the situation and explain what exists. You decide afterward, calmly, and nothing moves forward without your authorization.

We reply within our business hours, as soon as we can. If you write outside those hours, we get back to you the next business day.