Los Angeles and San Bernardino
Caring for your mom or your dad is easier when you have support.
We help you understand what services and benefits may be available for your mom or your dad, and we connect you with the right help.
Guidance in English or Spanish, at no cost and with no obligation.
We are a private, independent company. We are not the government and we are not an insurance company. Coverage is determined by each program.
- 2
- Counties served
- 5
- Services
- Spanish
- Care in your language
- No cost
- The guidance
Los Angeles and San Bernardino
We guide you and handle the connection
A real person answers
Asking costs you nothing
01Before we start
Who does what
We guide and connect. The service itself is delivered by the center or the licensed agency. We would rather say it up front so you know what to expect from each of us.
What we do
- We listen to your family situation, without rushing you.
- We explain what services exist and which ones might apply to your case.
- We connect you with the center or provider that fits.
- We follow up to confirm that they contacted you.
What the provider does
- Cares for your mom or your dad: personal care, therapies and medical attention, with its own staff.
- Determines diagnosis and treatment, through the attending physician.
- Confirms eligibility and coverage, together with the program or the plan.
- Coordinates schedules, transportation and the day to day of the service with you.
We are a private, independent company. We are not a government agency, an insurance company or a medical center, so we have no plan to sell you: we explain what exists and you decide.
02Services
Five services nobody may have explained to you
Not all of them apply to everyone. It depends on the program, the coverage and each person situation. That is why we talk before referring anyone.
Adult day center with transportation
They are picked up in the morning and brought back in the afternoon. They spend the day with company, meals and activities. It is not a nursing home.
Learn moreHome health care
Nursing and therapies delivered at home, subject to a physician order and coverage.
Learn moreRoom and board
Homes and residences where your mom or your dad lives with company, meals and daily care.
Learn moreMedicare guidance
We explain what Parts A, B, C and D are and what Medigap is, so you can decide with real information.
Learn moreHospice care
Support focused on comfort and dignity when the goal is no longer to cure.
Learn moreNot sure where to start?
Tell us what your mom or your dad needs and we will tell you what options exist.
I want to talk to someone
03How to tell
Five signs your mom or your dad might need help, even if they say they are fine
These are changes that become normal little by little. None of these points is a diagnosis and none replaces your doctor opinion. They are everyday observations worth looking at in time.
- 01
They stopped cooking
You open the refrigerator and find expired food, or you notice they barely prepare meals anymore.
- 02
Neglect in things they used to care about
They wear the same clothes for days, or the order of the house changed with no explanation.
- 03
They stopped going out
They stopped driving, or they drive with fear, and because of that they go out far less than before.
- 04
They forget their medicine
They miss doses, or repeat them because they do not remember whether they already took them.
- 05
They had a fall
Even if they told you it was nothing and that they did not get hurt.
If you recognized two or more, you are not overreacting. Write to us and we will talk.
04What happens next
Exactly what happens when you write to us
No fine print and no commitment. This is everything that happens from the moment you send the first message.
- 01
A real person answers
Not a robot and not a menu of options. You write first, on WhatsApp or through the form, and someone from the team replies within business hours.
- 02
We listen
We ask about your family situation: where they live, what coverage they have, what they need help with. That conversation costs you nothing.
- 03
We tell you what applies and what does not
We explain what options exist for your case, and also which ones do not apply, so we do not waste your time. If we cannot help you, we say so right away.
- 04
We follow up
With your permission we send your case to the right center or provider, and we call you afterward to confirm they reached you and that your parent was taken care of.
05If you are the one caring
Asking for help is not giving up on them
You are the one who asks for time off work to take them to the doctor. The one who keeps track of the medicine. The one who answers the phone at eleven at night.
Caring is tiring too. Looking for help does not mean loving your mom or your dad any less. It means being able to care for them longer, and better.
06Where we work
Los Angeles and San Bernardino
We work with providers and centers in these two counties, home to two of the largest Hispanic communities in the country.
- Los Angeles County
- San Bernardino County
If your parent lives outside these counties, write to us anyway. If we cannot help you, we will tell you right away and, when possible, point you to where else to ask.
07Frequently asked questions
What families ask us most
Are you part of the government?
No. We are a private, independent company. We are not a government agency, an insurance company or a medical center. We guide families and connect them with providers and centers in the area.
Do you provide the services directly?
Not necessarily all of them. Our role is to guide, coordinate and connect the person with the provider or center that fits their needs and their coverage.
What does it cost to talk to you?
The guidance is at no cost to you. You can write to us, talk, and get an explanation of what options exist without paying anything.
Do you serve English speakers?
Our main language of service is Spanish. This site is also available in English and we can handle inquiries in English. If you need service in another language, write to us and we will tell you whether we can help.
We are here whenever you want
Asking costs you nothing. Tell us what is going on with your mom or your dad: we listen, we go over the options and we tell you what the next step could be.
We are a private, independent company. We are not a government agency and we are not an insurance company.